Customer care

Customer care is the backbone of every successful service

It doesn’t matter if you are running Value Added Services, or selling any other products; quality Customer Care is the key for maintaining a high level of customer satisfaction.

NTH Mobile provides high quality, professional Customer Care support service in more than 20 languages. Experience, speed and professional approach are the main characteristics of our support team. Our skilled and experienced agents will handle all types of end user inquiries, from the most basic informational inquiries up to the toughest operator escalations in the shortest possible time. NTH Mobile Customer Care support also provides you with a first-hand feedback, so you can react promptly in any situation.

Refunds handling

You can take advantage of our years of experience handling refunds to ensure customer satisfaction at all situations.  We support refunds for PayPal, bank transfer and direct operator refund. We also provide an API for immediate refund with operators that support it.

NTH Mobile Customer care key features

  • Support for 20+ languages
  • More than 12 years of experience working with Value Added Services
  • Over 100 fully trained experienced agents
  • E-mail and phone support
  • Shared phone numbers with minimal costs
  • White-labelled solutions including dedicated phone numbers and a full backend supporting system
  • Direct integration with your VAS service or support platform

Take a look at the list of available languages and contact us to start providing customer care.

  • Albanian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • On demand
  • German
  • Greek
  • Hungarian
  • Italian
  • Macedonian
  • Norwegian
  • Romanian
  • Russian
  • Serbian
  • Slovenian
  • Spanish
  • Slovak
  • Swedish
  • Turkish