Bosnia and Herzegovina

Learn all about the mobile payment market in Bosnia and Herzegovina.

The below-shown information about market share and demographics is approximate.

Mobile Payment Billing Types

Service Types Allowed

  • One-time billing, Chat
  • Subscription/ABO, One-time billing, Chat
  • Pay per min, Pay per call

Mobile Operator Market Share

  • BH Telecom
    44 %
  • m:tel
    36 %
  • HT Eronet
    20 %

Value Added Services Market Share

  • BH Telecom
    42 %
  • HT Eronet
    24 %
  • m:tel
    33 %

Excluding virtual MNOs*

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Country Demographic Facts

  • Population: 3,26 million
  • Language(s): Bosnian, Serbian, Croatian
  • Currency: Convertibile mark (BAM)
  • VAT rate: 17.00%
  • GDP per capita: 7,141 $
  • Mobile subscribers: 3.87 million
  • Mobile penetration: 112,82%
  • Smartphone penetration: 65.5%

Mobile Payment Service Specifics

  • Web initiated subscription services on BH Telecom
  • Single opt-in subscription services on HT Eronet and m:tel
  • Adult allowed
  • Prize games allowed (Licence required)
  • MO billing available on BH Telecom and HT Eronet
  • MO billing up to 3,51 KM/SMS
  • MT billing up to 10,00 KM/SMS
  • Mobile number portability available
  • Premium voice numbers integration simple and fast
  • Call limit 30 minutes for all tariffs

Authorities

Communications Regulatory Agency
Regulates market of electronic communications and audiovisual sector in Bosnia and Herzegovina
Market Surveillance Agency of Bosnia and Herzegovina
Market surveillance agency
The Institution of Ombudsman for Consumer Rights
Ombudsman institution
Federal Ministry of Finance
The Ministry of Finance
Ministry of Finance of RS
The Ministry of Finance (RS)

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