Posted 03 / 01 / 2013 under Payment
Customer Care support in 19 languages for Mobile payment services
Ensure customer retention and satisfaction
Mobile payment and other Value Added Services require a quality Customer Care support, there is no doubt. Moreover, it is mandatory to provide localized Customer Care support for VAS in most countries.
Customer’s experience strongly impacts your credibility and reputation
For all customers that work with mobile payment and other Value Added Services, NTH Mobile can provide high quality, professional Customer Care support service in 19 languages. Our skilled and experienced agents will handle all types of end users’ calls, from the most basic informational calls to the more demanding problem solving. And you will get first-hand feedback from your end users so you can, in case of issues, react before the situation escalates.
Experience is the key
NTH Mobile provides professional Customer Care support service trained to respond quickly to all issues and prevent escalation:
- support for 19 languages
- 12 years of experience
- over 100 professional and experienced agents
- white-labelled solutions
- Customer Care support by e-mail and phone
- complete platform required for VAS, including a local number
- shared phone numbers with minimized costs
- dedicated phone numbers that enable branding and full customisation
- integration of Customer Care support with your VAS service platform
19 languages with 2 more coming
You can get Customer Care support in the 19 languages listed below immediately. We will include Customer Care support in Turkish and Polish from the beginning of 2013.