Highly specialized customer care reduces compliance risk & operational cost
Agents specialized to handle mobile payment and premium service issues are vital for providing quality customer care and maintaining user satisfaction. Having the right answer at the right time is vital to protecting your service and revenues from user complaints or regulatory escalations.
That is exactly what we offer! A team of highly trained professionals that will reduce your expenses, decrease the number of calls per user, increase the rate of resolved issues and general user satisfaction.
And we offer it for Swedish, Danish, Hungarian, Dutch and 17 other languages. NTH Mobile’s Customer care ensures:
- native speaking agents
- email and helpline support
- shared or dedicated number & email address
- specialized in mobile payment services
- refunds handling
Now, is customer care really that important?
Did you know that 70% of people will first call a service provider if they have any issues. At that point they will most probably be irritated, but speaking with a rude or incompetent agent will surely send them over the edge. According to Venturebeat’s report on Customer service in 2013, there are other things that will rile them up further, like not being able to speak to a live agent, getting disconnected or put on hold.
The solution is to employ experienced agents who will know how to handle their claims with respect, service insight, patience and a friendly demeanor.
Take the first step towards providing quality customer support and contact us within this special offer. You’ll get 50% off for customer care in Swedish, Danish, Hungarian & Dutch language.
Claim your 50% discount! Contact your account manager
Customer care coverage
- On demand