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24/7 Global Customer Care Center For Your Services

Online customer care available to end users at all times

We are all aware of the crucial role customer care center plays in the success of every value added service. For that reason, we have recently launched a new service that lets your end users access customer care at any time, see all current and past subscriptions and manage them on their own. This online service complements our existing Customer care service in 20+ languages.

Making or breaking your business can depend on customer care

You know the saying: one bad apple can spoil the whole bunch. So can one unsatisfied customer. And while our customer care center does have long working hours, even longer than mandated in many markets, we couldn’t offer 24/7 service. Until now, anyway.

With our new online service, www.ccsupport.biz, your customers can view and manage their subscriptions any time they may need to. Even if it’s outside regular customer care center working hours. This self-care portal is available globally and operates 24/7, increases user satisfaction and prevents user escalation

How it works?

It’s simple. User accesses the website, choses his/her country, enters phone number and then receives a PIN that grants access to his/her subscriptions (past and active). There users can view and manage their subscriptions, meaning they can quickly unsubscribe if they wish to do so.

Currently, ccsupport.biz facilitates several most requested countries. However, we can easily, upon your request, add more countries to the service.

Available languages and working hours

For those users that still prefer to let experienced agents professionally handle their issues, we can offer Customer care center services in following languages.

Language

Working hours

German

Mon-Sat 08:00-22:00

Italian

Mon-Sun 08:00-22:00

French

Mon-Fri 08:00-22:00

Romanian

Mon-Fri 09:00-17:00

Spanish

Mon-Fri 09:00-17:00

English

Mon-Sun 08:00-22:00

Bulgarian

Mon-Fri 09:00-17:00

Portuguese

Mon-Fri 09:00-17:00

Norwegian

Mon-Fri 09:00-17:00

Swedish

Mon-Fri 09:00-17:00

Dutch

Mon-Fri 09:00-17:00

Serbian

Mon-Fri 09:00-17:00

Croatian

Mon-Fri 09:00-17:00

Bosnian

Mon-Fri 09:00-17:00

Macedonian

Mon-Fri 09:00-17:00

Czech

Mon-Fri 09:00-17:00

Polish

Mon-Fri 09:00-17:00

Danish

Mon-Fri 09:00-17:00

Hungarian

Mon-Fri 09:00-17:00

Slovenian

Mon-Fri 09:00-17:00

Finnish

Mon-Fri 09:00-17:00

Russian

 In set-up process

Slovak

 In set-up process

Greek

 In set-up process

Turkish

 In set-up process

Lithuanian

 In set-up process

Latvian

 In set-up process

 

Contact your account manager for more information or use the contact form.

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